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An essential course for managing or implementing ATM networks...

The idea of self-service in retail banking developed through independent and simultaneous efforts in Japan, Sweden, the United Kingdom and the United States. In the USA, Luther George Simjian has been credited with developing and building the first cash dispenser machine.

ATMs are placed not only near or inside the premises of banks, but also in locations such as shopping centers/malls, airports, grocery stores, petrol/gas stations, restaurants, or anywhere frequented by large numbers of people. There are two types of ATM installations: on- and off-premise. On-premise ATMs are typically more advanced, multi-function machines that complement a bank branch's capabilities, and are thus more expensive. Off-premise machines are deployed by financial institutions and Independent Sales Organizations (ISOs)
ATMs rely on authorization of a financial transaction by the card issuer or other authorizing institution via the communications network. This is often performed through an ISO 8583 messaging system.

ATMs typically connect directly to their host or ATM Controller via either ADSL or dial-up modem over a telephone line or directly via a leased line. Leased lines are preferable to POTS lines because they require less time to establish a connection. Leased lines may be comparatively expensive to operate versus a POTS line, meaning less-trafficked machines will usually rely on a dial-up modem. That dilemma may be solved as high-speed Internet VPN connections become more ubiquitous. Common lower-level layer communication protocols used by ATMs to communicate back to the bank include SNA over SDLC, TC500 over Async, X.25, and TCP/IP over Ethernet.

This course presents all essential information from both business and technical planning perspective to effective manage your ATM network

ATM Management Professional

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Introduction

Objectives

To provide a clear overview of ATM Management best practices from both management and technical perspectives.
Learn key essentials in attracting new customers and generating revenues through ATMs.
Learn key challenges and decision making process in managing ATM networks
Learn strategies and tools to maximise uptime and generate maximum profits from your ATM estate

Who should attend ?

The session is suitable and essential for individuals responsible for managing, analysing and implementing succesful card related business including:

Head of ATM
ATM Managers
Head of Acquiring
Head of Consumer Finance/Lending
Head of ATM Channel Management
Head of IT / CIO
Business Analysts

Why attend ?

Learn essential elements of the ATM business
Understand key aspects to consider when setting and managing and ATM business
Essential guidance on operations, strategy, and delivery
Driving Margins; maximise revenues and cost reduction
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Testimonials

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Agenda

The Business Case and Importance of ATM Management
Income generation
Managing Support & Maintenance
First/Second line
Network Management
ATM Management
Cash management
Defining the ATM support function/stakeholders
First line
Branch staff
Second line maintenance
Third party
ATM vendor
Management of Security through Design
Cost v Income Reprise

Enquiries


ATM Management Professional

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Next Sessions

No session planned yet for this course, please click here to contact us.
Inhouse and eLearning available and we are always interested in working with new partners.