Digital banking is the move to online banking where banking services are delivered over the internet. The advantages for banks and customers are providing more convenient and faster banking services. The shift from traditional to digital banking has been gradual and should be rather described in degrees of service digitization than through a categorization into yes and no. It involves high levels of process automation and web-based services and may include APIs enabling cross-institutional service composition to deliver banking products and provide transactions. It provides the ability for users to access financial data through desktop, mobile and ATM services.

Digital Banking - 2 Day Advanced Level Training Program for Bankers



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Definition and History

 The FinTech Revolution: What it is, qualitative and quantitative definitions, why bankers have to pay attention  2008 – The Igniting Force: How the crisis catalysed innovation, how ICT is acting as a GPT (General Purpose Technology)  The Digital Transition Project: Why even the best banks struggle becoming digitally native? The Red Queen Effect, Information Cascades, MNOs: ways some telecom companies got it right

The Future of Banking

 How Banks will Look Like in 2025: The ‘Internet of Things’, The Branch-Network Reimagined  How New Risks Evolve in Banking: Information-security, New Solutions in Risk-Management  New Banks: How Challenger Banks, Neo-Banks, Digital-Only Banks, Smartphone-Only-Banks can reach economy of scale  Case Studies: Moven from New York, Atom Bank from Durham

How to React to FinTech?

 Defense & Offense: Evolution and revolution within banking  Communication vs Organization: Innovative image versus Vertical Silos, Incubators, Accelerators, Labs  Venture Capital: How can vs how should banks invest into FinTech  The New Face of Competition: Co-opetition, Frenemies  Group Exercise: The Venture Capital Role-Play

Digital Channels

 Social Media: FB, LinkedIn, Twitter, Pinterest, Instagram, YouTube  Smartphone: the center of attention and the center of ambivalence  Branch and ATM: ‘The branch of the future’ or ‘The future of the branch’, The 5 directions in ATM Innovation, Video banking  Future: Smartwatch, Wearables, Hyper-connectivity, IoT (Internet of Things), Roboadvisors, AI (Artificial Intelligence)  Case Studies: 4x from London, Q from Singapore, NAO from Tokyo, Kiwi Bank from New Zealand, Barclays Bank from London

Digital Products

 Crowdsourcing: Digital products developed through digital channels  Digital Market-Research: Virtual Focus Groups, Social-Listening, Research Gamification, Natural Language Robots  Product Development Best Practices: Time Horizons vs Vertical Silos, Big Data in Product Development  Case Studies: Westpac from Australia, ICICI Bank from India  Group Exercise: The Crowdsourcing Brainstorm

Digital Identity The Missing Piece of the Puzzle

 Onboarding: Why the lack of digital identity hurts banks  AML and KYC: Is this really an issue  Biometrics: The technical solution is more than ready, the question is not ‘if’, but ‘when’ and ‘which version’  Digital Signature and the Paperless Bank: Dream or reality, Cost- cutting versus Quality of Service  Case Studies: Estonia and the E-Stonia Project

Payments: Innovation-Arena with High Visibility

 M-Pesa: Digital payments and Financial inclusion; But how did it all get started  Remittances: How the cash-cow of western banks is being taken away, How do banks react  ApplePay: better to be prepared; the future of plastics is in danger  Case Studies: PayPal from Palo Alto, SelfPay from Toronto, Super Wallet from Lublin  Group Exercise: The Client-Segment Simulation Roleplay


 Concepts  Tools  Trends  ‘To-Do’s  Resources


Digital Banking - 2 Day Advanced Level Training Program for Bankers



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